One of Australia’s largest tollways, EastLink, has successfully switched over to a new tolling back office system and customer website, provided by intelligent transport systems company SICE.
The new tolling back office system is a tailored version of SICE’s Billing and Invoicing System (BIS) for ConnectEast. It provides the functionality of the previous system but also operates with more real-time functionality and adds numerous functional improvements to assist customer service officers and customers. It will also streamline ConnectEast’s operations bringing cost savings.
“EastLink’s new tolling back office system from SICE is not just more efficient than the system it replaces. The new system adds new functionality that is tailored to our needs”, said Doug Spencer-Roy, EastLink spokesperson.
The website at www.eastlink.com.au is fully adaptive to different device types (mobile phones, tablets and desktop computers).
The change-over to the new SICE system was completed over just one weekend, nevertheless, the EastLink-SICE implementation team has been working on the project since 2015. As SICE Australia Managing Director, Manuel Gonzalez Arrojo, states: “the smooth data migration program has exceeded expectations, and improved upon previous successes of similar tolling systems migrations in Australia”.
EastLink is the only tollway in Australia that exceeds one million toll point transactions per day on average. The 39km multi-lane free-flow electronic toll route is the major north-south transport artery in Melbourne’s east, connecting the Eastern, Monash, Frankston and Peninsula Link freeways. Since opening in 2008, EastLink’s traffic has increased from 135,000 to 250,000 vehicle trips per day.
SICE BIS has been built with multi-concession capabilities, which shall provide ConnectEast the ability to manage further toll roads in the future if required.
“SICE is proud to be part of this project, and we will continue to support EastLink as their technology partner” – Manuel Gonzalez Arrojo, SICE Australia Managing Director.